General Guidelines

  • Members must bring their membership card each time they visit the YMCA and scan it to gain access.

  • Loaned or expired cards will be confiscated.

  • Not following YMCA policies or procedures is grounds for membership termination without refund.

  • The YMCA follows all state and local guidelines and laws in our operations.

  • Children ages 5+ must utilize appropriate gender locker rooms.

  • Lost or stolen cards must be reported. A first-time replacement fee will be waived. A $10 fee will be charged for further replacement cards.

  • Memberships can be put "on hold" for short-term illness or vacation (6-month maximum). Written notice is required 5 days prior to the draft date.

  • YMCA does not provide accident or medical insurance. The cost of health/accident insurance is not included in membership or program fees.

  • Personal babysitting services are not authorized by YMCA employees.

  • The YMCA is not responsible for items lost or stolen while utilizing YMCA facilities/programs.

  • Bags or purses are not permitted in wellness areas. Lockers are provided.

  • Smoking and/or vaping is not permitted on YMCA property.

  • Animals are not permitted in the facility or on YMCA property (ADA service animals are excepted).

  • All requests for changes in membership accounts need to be done in writing.

  • Policies and services are subject to change without notice in order to better meet the needs of YMCA members and participants.

  • Bank drafts occur on the 1st, 15th, or 20th of each month, unless it falls on a weekend, then it will occur on the nearest weekday. It is the member's responsibility to check their monthly statement and report any corrections to the YMCA immediately. A $30 service fee will be applied to all accounts returned, unpaid, closed, or payments stopped.

  • $30 service fee is non-refundable.

  • Hold Policy: Members may place their membership on hold for a minimum of 1 full month and a maximum of 6 full months per year. If membership is released prior to 1 full month, you will be charged full membership rate.

  • Joining fee is non-refundable.

  • Swim Lane Reservation Procedure

  • Lap lane reservations and pools at the YMCA are not to be used for lessons by non-YMCA employees. 

  • Swim Rules & Descriptions 

  • Group Homes - children removed from the membership by the home cannot be added back for three months. 

  • Family membership guidelines

    • More than 2 adults ​require proof of residency

    • More than 6 total members requires proof of residency & supervisor approval

  • Individuals not employed or authorized by The Scheu Family YMCA of Upland are prohibited from conducting any type of paid or unpaid training on YMCA grounds.

*These rules are subject to change at any time without notice.​

We reserve the right to prohibit any activity or use of facility that we determine may be harmful or disruptive in our sole and absolute discretion. 

Code of Conduct

The West End YMCA is dedicated to providing a safe and welcoming environment for all its members and guests. The YMCA is an organization open to all people. We welcome and value individuals of all ages, races, ethnicities, religions, gender identities, abilities, and sexual orientations. We are committed to having programs and services that embrace diversity, respecting the people and needs of our communities.

To promote safety, all individuals are asked to act appropriately and follow the rules/guidelines at all times within our facility or when participating in our programs. We expect persons using the Y to act maturely, to behave responsibly, and to respect the rights and dignity of others. The following actions listed below are behaviors considered inappropriate in our facilities and programs, and therefore not allowed. Please note this is not an exhaustive list.

The West End YMCA reserves the right to deny access or membership to any person who has been convicted of any crime including sexual abuse, sex offending, has ever been convicted of any offense relating to the use, sale, possession, or transportation of narcotics, or habit forming and/or dangerous drugs, chemicals, narcotics or intoxicating beverages. Members and guests are encouraged to take responsibility for their actions, comfort and safety. Anyone who witnesses behavior that goes against our Code of Conduct is encouraged to report the behavior to a staff person or Manager on Duty immediately (versus confronting another member directly). Suspension or termination of YMCA membership privileges may result if the Branch Director determines that a violation of the Code of Conduct has occurred

The YMCA reserves the right to refuse service to anyone.

Membership Hold and Cancellation Policy

All membership holds and cancellation requests must be submitted via email to [email protected]. Please include your full name, date of birth, and when you would like the hold or cancellation to begin.

  • Memberships can be placed on hold for a minimum of 1 full month and a maximum of 3 full months at a time. There is a maximum of 6 full months per calendar year. If membership is released from hold prior to 1 full month, you will be charged the full membership rate.

Important Notes on the Cancellation Policy:

All hold and cancellation requests must be submitted via email at least 5 business days prior to the member's draft date - otherwise they will be charged. Hold and cancellation requests must be confirmed as processed by a membership representative from your home branch. If you do not receive a confirmation notice acknowledging receipt of your request, it is your responsibility to notify membership staff.

Privacy Policy

What personally identifiable information is collected on this site?

Visitors may supply personally identifiable information (such as name, address or telephone numbers) for various purposes on this site. These purposes include registering to receive e-mail newsletters, requesting further information about our services, or simply asking a question about Y. The West End YMCA does not collect personal information from you unless you provide it to us. This means that you can visit our site without telling us who you are or revealing any personally identifiable information about yourself.

How is it used?

​When you supply information about yourself for a specific purpose, we use the information for only that purpose (such as to provide the service or information you have requested). For example, you may be asked to give us individual information to receive information, manage online services, or apply for a job.

​The West End YMCA does not sell or share their e-mail addresses or other information with outside sources.

​Should any material changes be made to the ways in which we use personally identifiable information, West End YMCA will take commercially reasonable measures to obtain e-mail consent from you. We will also post the changes to our use of personally identifiable information on our site at least 30 days prior to a change.


​Personally identifiable information is stored on our server and is not publicly accessible. Further, personally identifiable information is only accessed by West End YMCA employees on a "need to know" basis. All West End YMCA employees must go through privacy training upon starting with West End YMCA.


​If you have registered to receive e-mail communications from us and later change your mind, you may contact us to have your name removed from our distribution lists. You have the following options to do this:

​You can send an email to [email protected]

​You can send mail to the following address:

​West End YMCA
Attention: Administration Director
1150 E. Foothill Blvd.
Upland, CA 91786


​If you would like to verify the date we have received from you or to make corrections to it, you may contact us directly at the e-mail and mail addresses provided above.

What anonymous information is collected on this site?

​Anonymous information is collected for every visitor to this site. This includes pages viewed, date and time, and browser type. IP numbers are not stored, but are temporarily used to determine domain type and in some cases, geographic region. We do not make any association between this information and a visitor's identity.

How does this site use cookies?

​West End YMCA uses cookies to identify your browser as you visit pages on the West End YMCA site or sites. Cookies allow the West End YMCA to gather anonymous information. Cookies also allow the West End YMCA to provide more relevant, targeted content as you travel through the West End YMCA website. If you wish to not have this information used for this purpose, you may opt-out by clicking here (TRUSTe global opt-out: 


​This site may contain links to other Web sites. Please note that when you click on one of these links, you are entering another site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

E-Mail Links

​We use e-mail links located on this site to allow you to contact us directly via e-mail. We use the information provided in your e-mail to respond to your questions or comments. We may also store your comments for future reference. Your personal information is only shared with third parties with your explicit permission.

Legal Disclaimer

​We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with legal process served on West End YMCA.

For More Information

​If you have any questions, concerns or comments, please e-mail [email protected]

Terms and Conditions - Website

Please read the following terms and conditions relating to your use of this website carefully. By using this website, you are deemed to have agreed to these terms and conditions of use. We reserve the right to modify them at any time. You should check these terms and conditions periodically for changes. By using this website after we post any changes to these terms and conditions, you agree to accept those changes, whether or not you have reviewed them. If at any time you choose not to accept these terms and conditions of use, please do not use this website.

​Scope and Terms of Conditions

These terms and conditions apply to your use of this website. These terms and conditions do not apply to your use of unaffiliated websites to which the West End YMCA website only links.

​Restrictions on Use of Materials

The contents of the West End YMCA website (the website) are protected by copyright and trademark laws, and are the property of the West End YMCA. Unless we say otherwise, you may access the materials located within the website only for your personal use. This means you may download copies of posted materials for personal, noncommercial use only, so long as you neither change nor delete any author attribution, trademark, legend or copyright notice. When you download copyrighted material, you do not obtain any ownership rights to that material.

You may not modify, copy, publish, display, transmit, adapt or in any way exploit the content of the website. Only if you obtain prior written consent from us — and from all other entities with an interest in the relevant intellectual property — may you publish, display or commercially exploit any material from the website.


For the convenience of our vendors, we may display catalogs of stock images, descriptions and product specifications. While we try to offer reliable data, we cannot promise that the catalogs will always be accurate and up-to-date. You agree that you will not hold our vendors responsible for inaccuracies in their catalogs. The catalogs may include copyrighted, trademarked or other proprietary materials. You may use the catalogs only for informational purposes. You may not use catalog content in a way that infringes or violates the proprietary rights of another.


These terms and conditions apply only to the website, and not to the websites of any other companies or organizations, including those to which the website may link. We are not responsible for the availability of any other website to which the website links. We do not endorse or take responsibility for the contents, advertising, products or other materials made available through any other website. Under no circumstances will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of, or reliance on, any content, goods or services available on any other website. You should direct any concerns to that website's administrator or Webmaster. We reserve the right, however, to rescind any permission granted by us, and to require termination of linking to the website, at our discretion at any time.


The services materials on the website are provided “as is” and without warranties of any kind, either express or implied.  We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

We do not warrant that any functions contained in the website will be uninterrupted or error-free, that defects will be corrected, or that the website or the server that makes them available are free of viruses or other harmful components. We do not make any representations regarding the use or the results of the use of the services or materials in this website in terms of their correctness, accuracy, reliability, or otherwise.  You assume the entire cost of all necessary servicing, repair or correction to your system.

Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

We do not endorse, warrant or guarantee any products or services offered on the website. We are not a party to, and do not monitor, any transaction between users and third-party providers of products or services.

​Limitation of Liability

Under no circumstances, including but not limited to negligence, will we be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on the website, or any products of services provided pursuant to the website, even if advised of the possibility of such damages.  Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages (including but not limited to lost data), so the above limitation or exclusion may not apply to you.  In no event shall the total liability to you by us or any of our licensors or suppliers for all damages, losses, and causes of action (whether in contract, tort, or otherwise) exceed the amount paid by you to us, if any, for accessing the website.

​No Personal Advice

The information contained in or made available through the website cannot replace or substitute for the services of trained professionals in any field, including, but not limited to medical or legal matters. In particular, you should regularly consult a doctor in all matters relating to physical or mental health, particularly concerning any symptoms that may require diagnosis or medical attention. We make no representations or warranties concerning any treatment, action, or application of medication or preparation by any person following the information offered or provided within or through the website. We will not be liable for any direct, indirect, consequential, special, exemplary or other damages that may result, including but not limited to economic loss, injury, illness or death.

Privacy Policy

We are committed to protecting your privacy and security and have explained in detail the steps we take to do so. We urge you to read our Privacy Policy.


You agree to defend, indemnify and hold us harmless, and our officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) any breach by you of any of these terms and conditions, (ii) your content and materials, (iii) your use of materials or features available on the website (except to the extent a claim is based upon infringement of a third party right by materials created by us) or (iv) a violation by you of applicable law or any agreement or terms with a third party to which you are subject.

Jurisdictional Issues

We control and operate this website from our offices in the United States of America. We do not represent that materials on the website are appropriate or available for use in other locations. Persons who choose to access this website from other locations do so on their own initiative, and are responsible for compliance with local laws, if and to the extent local laws are applicable.


These terms will be governed by and construed in accordance with the laws of the State of California, without regard to any principles of conflicts of law. You agree that any action of law or inequity that arises out of or relates to these terms will be subject to binding arbitration in accordance with the American Arbitration Association and will be arbitrated in Los Angeles, CA. If any of these terms and conditions is found unlawful, void, or for any reason unenforceable, then that provision will be considered severable from the remaining terms and conditions, and will not affect the validity and enforceability of the remaining provisions. This is the entire agreement between you and us relating to the subject matter it contains. This agreement may be modified only by our posting of changes to these terms and conditions, or by a writing signed by both parties.

Digital Millenium Copyright Act ("DMCA") Notice

Materials may be made available via the website by third parties not within our control. We are under no obligation to, and do not, scan content used in connection with the website for the inclusion of illegal or impermissible content. However, we respect the copyright interests of others. It is our policy not to permit materials known by us to infringe upon another party's copyright to remain on the website.

If you believe any materials on the website infringe upon a copyright, you should provide us with written notice that at a minimum contains:

i. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
ii. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online website are covered by a single notification, a representative list of such works at that website;
iii. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
iv. Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
v. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
vi. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

All DMCA notices should be sent to our designated agent as follows:

West End YMCA
1150 E. Foothill Blvd. 
Upland, CA 91786

It is our policy to terminate relationships regarding content with third parties who repeatedly infringe the copyrights of others.